Forward your business line to Toori.
Your number doesn’t change. Everything on your van, your cards, and your website stays right. You just tell your phone company to send calls to your Toori number, and Toori takes it from there. Five minutes, and you can undo it any time.
Type it in and every code on this page fills in for you. It’s in the go-live email we sent you, or ask us: [email protected].
First: which plan are you on?
It decides which of the two forwarding codes you dial. Nothing else changes: your number stays yours, and nothing ever rings your personal cell.
Your line rings first. Toori takes what you miss.
Forward only the calls you don’t answer. Your business phone rings exactly as it does today, with the real caller ID. If nobody picks up, that call goes to Toori instead of your carrier’s voicemail: on Business the agent answers; on Standard the caller hears your greeting, can leave a voicemail, and gets a text. You get a text with a link to listen.
Do not use “forward all” on these plans: your phone would stop ringing and Toori would take every call.
Toori answers every call, first ring.
Forward all calls. Your business phone won’t ring; the agent picks up immediately, every time, and you get the message and the urgent texts.
Your carrier
Dial the code from the business line itself, then press Call. You’ll usually hear a confirmation tone or a short message. Codes are dialed with no spaces or dashes.
Verizon Wireless
Pro and Scale: forward all calls
Standard and Business: forward calls you don’t answer
Turn off (either plan)
Verizon doesn’t support the forwarding switch in your phone’s Settings app; use the codes. You can also manage forwarding in the My Verizon app under your line’s settings. Forwarded calls may use plan minutes on older plans.
AT&T Wireless
Pro and Scale: forward all calls
Standard and Business: forward calls you don’t answer
Check what’s active
If a code is rejected, the switch in your phone’s Settings works on AT&T: iPhone Settings → Apps → Phone → Call Forwarding; Android Phone app → Settings → Calls → Call forwarding. Some plans charge per-minute for forwarded calls; dial 611 to confirm yours.
T-Mobile including Mint, Metro, Google Fi
Pro and Scale: forward all calls
Standard and Business: forward calls you don’t answer
Reset everything
The switch in your phone’s Settings also works on T-Mobile (same paths as AT&T above). Codes need a cellular signal; they won’t send over Wi-Fi calling.
Landline AT&T Phone, Frontier, Spectrum, Xfinity, Cox
Most traditional and cable-company phone lines use the same codes. Pick up the handset, listen for the dial tone, then dial.
Pro and Scale: forward all calls
Forward only calls that aren’t answered
Cable and fiber phone services usually also let you set forwarding in your online account (look for Call Forwarding under phone or voice settings). That’s often easier than the codes and lets you set the number of rings.
Business phone systems & VoIP RingCentral, Ooma, Grasshopper, Google Voice, Dialpad, Nextiva, 8x8
These don’t use dial codes. Forwarding is a setting in the admin portal or app, usually under Call handling, Call forwarding, or Answering rules.
- Sign in to your phone system’s admin portal (or the app) as the account owner.
- Open the settings for your main business number (sometimes called the company number or main line).
- Find call handling / forwarding. On Pro or Scale, forward all calls to your Toori number. On Standard or Business, set “when unanswered” or “after N rings” to your Toori number and remove voicemail from that step.
- Save, then test (below).
Google Voice, step by step
Google Voice can only forward every call, so your line is built owner-first: Google sends each call to your Toori number, Toori rings your own cell first with the real caller’s number, and only the calls you don’t pick up go on to Toori. When you answer, you hear “Call for (your business). Press 1 to take it”; press 1 to talk, or do nothing and Toori takes the call. Do this on a computer at voice.google.com → Settings, with your cell next to you.
- On your cell first: Settings → Apps → Phone. Turn off Silence Unknown Callers and Live Voicemail, and switch off any Focus or Do Not Disturb. With these on, your phone answers or silences Toori’s ring itself and the call never reaches you (Google’s verification call in the next step lands in your voicemail).
- Link the Toori number. Under Linked numbers, click New linked number and enter your Toori number. Google calls it to verify. Your cell rings, from a 202 number: answer it and type the 6-digit code shown on the screen into your phone’s keypad. The Toori number now shows as linked.
- Remove your cell from Linked numbers (the × next to it). Toori rings your cell for you from now on. If both stay linked, every call rings you twice and Google pulls the call back to its own voicemail.
- Calls section: turn off Screen calls. With screening on, Google waits for someone to press 1 before connecting a forwarded call; nobody can press it on the Toori side, so Google gives up and sends the caller to Google voicemail. This is the setting most people miss.
- Calls section: Caller ID (incoming). Make sure “show my Google Voice number” is off, so Toori sees the real caller and texts the right person.
- No ring schedule or Do not disturb in Google Voice, or evening calls go to Google voicemail before they reach Toori.
- Test from a phone that isn’t your cell. Call your Google Voice number. Your cell rings, showing the caller’s number. Let it ring out: after about 18 seconds Toori takes the call. Then call again and answer: you hear “Press 1 to take it”, press 1, and it’s a normal call with Toori out of it. Call a third time, answer and press nothing: Toori takes it. Your dashboard should show the first and third calls with the caller’s real number. Leave a minute between test calls.
Keep the Google Voice app for calling and texting out as before; nothing changes there. If a call still ends in Google voicemail, it is almost always step 4 or step 3.
Ooma: My Ooma → Preferences → Call Forwarding. RingCentral / Nextiva / Dialpad / 8x8: user or company call handling rules; if there is no “ring then forward” option, forward all and ask us for owner-first.
Then: test it
- From a different phone, call your business number. Not the Toori number, the number your customers dial.
- Standard or Business: your business phone rings its normal ring. Let it ring out. Instead of your carrier’s voicemail you hear Toori: on Business the agent answers in your business name; on Standard your greeting and a beep. Leave a short message; a text arrives on the phone you called from, and your cell gets a text with a link to listen.
- Pro or Scale: your business phone doesn’t ring; the agent answers on the first ring.
- Within a minute your alerts cell should get the Toori text about that call.
Undoing it
Dial your carrier’s turn-off code from the same phone (Verizon and landlines *73, AT&T and T-Mobile ##002#), or flip the setting back in your phone system’s portal. Calls go back to ringing exactly as before. Your number was never touched.
A few things people ask
Will my customers see a different number?
No. They dial the number they always have. On Standard and Business your phone rings first with the customer’s own number as caller ID, exactly as today.
Does forwarding cost anything?
Most current plans include it. A few older or prepaid plans charge per forwarded minute; your carrier can tell you in a minute by phone (611 on most carriers).
Can I just give out the Toori number instead?
You can, and some new businesses do. But if your number is already printed anywhere, forwarding is the better path: nothing to reprint, and you keep the number if you ever leave.
I have more than one line or location.
Each line forwards to its own Toori number so your alerts say which location the call came to. Multi-line setups are part of the Scale plan; talk to us.